Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
August 2012
We declare that Savior Plumbing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1899
(925) 233-6962
(510) 244-4349

Savior Plumbing, Inc. provides a wide range of plumbing services for residential and commercial customers, including basic service and repair of faucets and toilets, drain clearing, sewer replacements, traditional and tankless water heater installation and repair, gas lines, video surveys of sewers, slab leak repairs, copper repiping, and more.

President Tammy Cortez credits much of Savior Plumbing’s success to its personalized approach to interacting with customers. “People feel comfortable working with us because they know we’re really listening to their concerns and working hard to help them make the right decisions for their specific situations,” she says. “We provide peace of mind during stressful times, and that’s what makes our customers come back and recommend us to others.”

Savior Plumbing maintains a staff of experienced journeymen plumbers who are trained to handle all types of plumbing repairs and installations— an attribute Mrs. Cortez says is important for providing consistently efficient work. “We don’t hire technicians; we hire professional craftsmen who know exactly what they’re doing and work quickly and honestly to solve our customers’ plumbing problems.” 

Company Philosophy

“Our main goal is to establish personal relationships with every customer and remain their plumber for life. We understand how important reliable plumbing is to a family’s quality of life, so we always strive to provide the best possible services at the fairest prices.”

Serving Contra Costa and Alameda Counties including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.

General Plumbing Service and Repair
Tankless and Standard Water Heater Installation and Repair
Sewer Inspection, Repair and Replacement
Gas and Water Line Installation and Repair

Grohe
Grohe
Kohler
Kohler
Moen
Moen
Rinnai
Rinnai
Takagi
Takagi
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Savior Plumbing, Inc., achieving and maintaining high levels of customer satisfaction is dependent on two factors: superior craftsmanship and a personalized approach to doing business. “Quite simply,...

Frequently Asked Questions

Q: How soon can you get here?
A: "That depends on the nature of the work. We prioritize our services based on the severity of the problem, so a flooding house will take priority over upgrading some fixtures. Regardless, we always try to give a two-hour window for our arrival...
Q: Can you diagnose a plumbing problem over the phone?
A: "We can usually offer diagnoses over the phone, but sometimes we need to actually see the problem before we can accurately diagnose it. Occasionally, we won’t be able to solve the problem, but we can usually determine that over the phon...
Q: How much will it cost to fix my plumbing problem?
A: "We’ll discuss pricing with you after we determine the nature and extent of the problem. "

Industry Info

If you have an older home, make sure you keep track of the effectiveness of its piping.
Every home needs to have its pipes replaced at some point, but pipe replacement is even more important for older homes that are in further states of deterioration. “Pipes don’t last forever, so finding a good plumber who can help you...
Findings based on statistically reliable research from 251 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 251

Diamond Certified Qualification

Based on 251 customer surveys, we declare
Savior Plumbing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1899
Continuously qualified since August 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

C.C. Verified Customer Name
"They worked around our schedule. They were great."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Savior Plumbing, Inc.
(925) 233-6962
(510) 244-4349
DCID9254618549

Mon – Fri: 8am – 5pm
Sat – Sun: By Appointment

Serving Contra Costa and Alameda Counties including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.

Tammy Cortez, President
25
10
786360
Liability Insurance, Workers' Compensation
2000
General Plumbing Service and Repair; Tankless and Standard Water Heater Installation and Repair; Sewer Inspection, Repair and Replacement; Gas and Water Line Installation and Repair
Grohe, Kohler, Moen, Rinnai, Takagi, Toto
2,500
Including Small and Large Businesses and Property Management Companies, Residential and Commercial
2-Year Warranty on All Services, Manufacturers’ Warranties on Products

Photo & Video Gallery

Survey Responses For

Savior Plumbing, Inc.

Savior Plumbing, Inc.: Average 9.4 out of 10 based on 251 unique customer surveys of customer satisfaction.
C.C. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are worth giving a call."

"They worked around our schedule. They were great."

Randy H. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. Use them."

"They are good. Use them."

Wilson L. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very clear, honest, and very reliable."

"They provide quality service at a reasonable price."

Fay T. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't be afraid to try them."

"They were very punctual, efficient, clean, and very polite."

Margaret B. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come on time, they are knowledgeable, they clean up, and I never have to call them back."

"The quality of their work"

Robert C. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they can, go with Savior. They are very good, and they will talk to you."

"They did the job when I needed it done."

Angelo M. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"The guys were good and honest. Although, I think they do cost too much."

"I liked the guy who owns it. He was honest, nice, and straightforward about what it would cost."

Lou W. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, and they were reasonable. They really provided excellent service."

"Their quick response"

Peter D. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fast, efficient, and they did the work that was requested in a very satisfactory manner. They were very good."

"Overall, when the gentleman came out, he did the analysis and told me what he would be able to fix. The communication was clear, and he did what he said he was going to do. He did a good job."

Vincent F. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The plumbers are very knowledgeable and honest."

"They know their stuff. When I show them the problem, they get to it and identify it."

Reuben B. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To go to Savior"

"Honesty and integrity, those things"

Lawrence B. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very reliable and very honest."

"Reliability"

Bob H. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthy, reliable, and on time. They are a little expensive, but they are worth it."

"They are here when they say they will be here, and they do a good job when they are here."

Dave S. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to other people. I thought they did a good job."

"I have used them a few times, and they did what they were supposed to do."

Susan A. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always available, willing, and they are nice guys."

"The cheerful personnel"

Susan L. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told many friends that they are the best, and I trust them."

"That I can trust them, and they do good work."

Nick B. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt in their service."

"That it got done quickly"

Louis C. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"The service"

James C. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I strongly recommend them."

"They have very high quality workmanship, and they also charge a reasonable rate."

Anthony M. Verified Savior Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their expertise is not to be questioned, they are reliable, and they are trustworthy. Those are major things in this day and age."

"When I had a disaster, they came out and helped even though they had a major commitment for everybody on the staff. They come, they diagnose, they fix, and they leave the place cleaner than when they came. The price is so affordable. They were very respectful of my home."