Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
October 2004
We declare that Best Chimney Sweep HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #502
(707) 742-3949

Andy Gatley, Owner

Best Chimney Sweep cleans chimneys, stove flues, fireplaces, dryer vents and more for homeowners, property managers, homeowners’ associations, and real estate professionals throughout the North Bay. The company also services damaged systems and provides video and imaging support to help customers with insurance claims, deposit adjustments, and maintenance planning.

Owner Andy Gatley established Best Chimney Sweep more than 10 years ago as a one-man operation. Today, he works alongside experienced staff members who are trained in the latest chimney cleaning methods and products. Mr. Gatley says his company’s primary concern is keeping all the outlets in a home safe and efficient. “When left untreated, chimney and dryer vent debris can build up and create possible fire hazards. We work diligently to eliminate the chance of that ever happening.”

Best Chimney Sweep tailors its services to match the unique details associated with managing properties, handling everything from resident notifications to electronic invoicing. The company also provides free initial consultations for each property type to accurately determine service frequency.

Company Philosophy

“We abide by a simple motto: ‘If you’re going to do something, do it right.’ That’s how we approach both our work and our relationships with customers. We do the best possible work every time, with no exceptions. If a client isn’t happy with something, we’ll make it right.”

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Petaluma, Rohnert Park and Healdsburg.

Chimney Cleaning
Dryer Vent Cleaning

Rotobrush

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for chimney cleaning companies that have earned the prestigious Diamond Certified award. For Best Chimney Sweep, the key to achieving and maintaining high levels of customer satisfaction is working quickly, efficiently, neatly and with the utmost respect for every home. “Our customers...

Frequently Asked Questions

Q: What’s the best kind of wood to burn in my fireplace?
A: "You can burn just about anything, but oak and other hardwoods work best because they don’t contain as much sap or pitch oil, which means they burn cleaner than woods like pine and eucalyptus. Regardless of what type of wood you want to...
Q: How often should I have my chimney cleaned?
A: "If you use your fireplace often (four days a week during the cold season), you should have it checked once a year. The same is true if you use wood that smokes a lot or contains a lot of water. If you only use your fireplace a few times a ye...
Q: Do I need to have my gas or gel fireplace cleaned?
A: "No, because those are clean burning fuels that don’t accumulate in chimneys. The exception is if you’ve replaced your old wood burning stove or fireplace with a gas fireplace. In that case, you’ll want to get your chimney p...

Industry Info

Use common sense with fireplaces and wood burning stoves to avoid hazardous situations.
Wood burning fireplaces and stoves are common in Bay Area homes because they can add warmth and a comfortable atmosphere, but they’re also potential sources of house fires and carbon monoxide poisoning. To ensure your fireplace is operating as...
Findings based on statistically reliable research from 361 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 361

Diamond Certified Qualification

Based on 361 customer surveys, we declare
Best Chimney Sweep
has passed all rating steps and has earned
The Diamond Certified Award
No. 502
Continuously qualified since October 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Clint L. Verified Customer Name
"Andy is very efficient and clean concerning after the work is completed. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Best Chimney Sweep
(707) 742-3949
DCID7075410775

Mon – Fri: 8am – 5pm

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Petaluma, Rohnert Park and Healdsburg.

Andy Gatley, Owner
17
2
Liability Insurance, Workers' Compensation
1997
Chimney Cleaning, Dryer Vent Cleaning
Rotobrush
1,000
Commercial, Residential

Photo & Video Gallery

Survey Responses For

Best Chimney Sweep

Best Chimney Sweep: Average 9.4 out of 10 based on 361 unique customer surveys of customer satisfaction.
Clint L. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to absolutely use them."

"Andy is very efficient and clean concerning after the work is completed. "

Sasha Y. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That he was really sweet and prompt"

"He was clean and efficient."

Lesli R. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I must say they were quite good and very professional."

"They are very friendly and prompt."

Jeff S. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"Nothing comes to mind."

Kevin R. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are respected in my town-home community. "

"They were very communicative. "

Beatrice S. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them and feel good about it."

"They are prompt and honest. "

Harry L. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. "

"Nothing stood out, whatsoever"

Molly H. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional."

"I was impressed with their professionally quick service and efficiency."

Elizabeth S. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are simply nice. It is such a rare thing these days to find a company that is just kind."

"They do a good job and are reasonably priced. They are on my list of people to use for the rainy season."

Kim H. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were honest, hardworking, and trustworthy."

"Nothing to add really"

Nancy G. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would use them again."

"I would use them again."

Gwen B. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do."

"It was all good."

George W. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell people to use them. They are honest and always clean up after they are done. "

"I would say that it would be their cleanliness. "

Jeff M. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"They are very customer service oriented. "

Ann H. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and helpful."

"I think that he is very friendly and found compliant solutions."

Nancy T. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are personable, polite, and informative. I felt comfortable with their presence in my home."

"The thing that I appreciated the most was that they were knowledgeable."

Sylvia M. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was excellent and clean."

"I was very pleased with his services."

Debbie L. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrived on time and were clean."

"They were prompt."

Cody C. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Andy was excellent. He came out himself to clean our chimney. He is very personable and informative."

"I would say that Andy made the process simple and painless."

Helen W. Verified Best Chimney Sweep Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Andy was nice, honest, and the service was clean."

"I appreciated his knowledgeable and courtesy."