Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
February 2013
We declare that All About Parking HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2000
(650) 248-2918
1139 San Carlos Avenue, Suite 311
San Carlos, CA 94070
Roy Nickolai, Co-Owner

All About Parking provides a complete range of valet parking services for clients throughout the the Peninsula, Silicon Valley and the South Bay. The company has the capabilities to handle parking for everything from private parties and special occasions to corporate events and fundraisers, and its uniformed attendants are trained to safely operate all makes and models of vehicles.

Co-owner Roy Nickolai says All About Parking’s attention to detail has been a crucial aspect of its success. “We primarily deal with high-end clientele who are very particular about how we handle their business, so we take a detail-oriented approach and anticipate their needs to ensure a smooth process. We’ve set a high standard in terms of the quality of our service, so our clients trust us to handle everything in a professional manner.”

In addition to its valet parking services, All About Parking manages the parking operations for local hotels, hospitals, office buildings, restaurants, health clubs, retirement communities and other commercial establishments. “We analyze high-traffic sites, design custom parking plans that maximize space and evaluate parking flow patterns to reduce traffic jams,” explains Mr. Nickolai. “Every commercial parking situation is different, so we utilize our expertise to deliver unique solutions that address each client’s specific needs.”

Company Philosophy

“We understand that customer satisfaction is paramount to our success, so we strive to exceed our clients’ expectations every step of the way and work hard to ensure the definitive service experience. Ultimately, we want our standards to set the standards in the valet parking industry.”

Serving the Peninsula, Silicon Valley, and the South Bay Counties

Valet Parking
Commercial Operations
Car Detailing
Personal Drivers
Security
Shuttle Services

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for valet parking companies that have earned the prestigious Diamond Certified award. For All About Parking, the key to achieving and maintaining high levels of customer satisfaction is going above and beyond industry standards in every aspect of its operations, from the services it offers to...

Frequently Asked Questions

Q: Will you be able to drive my car?
A: "Yes. Since we service so many high-end clients, we deal with all types of vehicle makes and models on a regular basis. Whenever a new car comes in, we show our employees the specifics of operating it. "
Q: Will you park my car in a safe location?
A: "Absolutely. Our lots are very secure, and we have one of the lowest accident-per-transaction ratios in the industry. We park about 40,000 cars each month, and there are many months where we don’t have a single claim. If an incident doe...
Q: Is there any hourly minimum for your valet services?
A: "Yes, we require a minimum of three hours per valet for special events. "

Map

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Industry Info

When shopping around for a professional valet service, look for one that prioritizes safety.
One of the main concerns of people who hire a valet service is whether their cars will be safe from theft. All competent valet companies will park their customers’ cars in secure locations like private garages, but even those places can...
Findings based on statistically reliable research from 157 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 157

Diamond Certified Qualification

Based on 157 customer surveys, we declare
All About Parking
has passed all rating steps and has earned
The Diamond Certified Award
No. 2000
Continuously qualified since February 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

O. B. F. E. Verified Customer Name
"I liked the fact that they pick up the phone and follow up quickly. They have great Christmas services, they're prompt at getting back, and sometimes you get to speak to a person on the phone the first time you call them. I've had great success with this company. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

All About Parking
1139 San Carlos Avenue, Suite 311
San Carlos, CA 94070
(650) 248-2918
DCID6505088886

Office: Mon – Fri: 9am – 5pm

Serving the Peninsula, Silicon Valley, and the South Bay Counties

Roy Nickolai, Owner; Kal Sonawala, Owner
30 (Mr. Nickolai), 15 (Mr. Sonawala)
80
Liability Insurance, Workers' Compensation
Palo Alto Chamber of Commerce
2005
Valet Parking, Commercial Operations, Car Detailing, Personal Drivers, Security, Shuttle Services
1,000
Commercial, Individual
On-time Arrival Guarantee
Santa Clara Valet Parking

Photo & Video Gallery

Survey Responses For

All About Parking

All About Parking: Average 9.6 out of 10 based on 157 unique customer surveys of customer satisfaction.
O. B. F. E. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that All About Parking is professional, knowledgeable, and they are a great service for valet parking."

"I liked the fact that they pick up the phone and follow up quickly. They have great Christmas services, they're prompt at getting back, and sometimes you get to speak to a person on the phone the first time you call them. I've had great success with this company. "

D. D. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm an event planner so I use them all the time. They're fantastic for the area of Menlo Park and Atherton. "

"They're very on the ball, pleasant, and easy to work with. "

C. A. S. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Kal, Alex, and Steve are awesome."

"They got the job done. "

Richard F. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a good valet service."

"They were a good valet service."

Dianna M. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were responsive and reasonably priced for what the service is. They did a great job on the day of our event and they were very polite to all of our guests."

"We have a difficult property with a steep driveway, not many companies have drivers that can deal with the steepness and challenges of the terrain, but they had a very capable staff."

Mark B. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good, efficient, and convenient for us. "

"They were courteous, prompt, and they stayed there until the last guest left. Everything was done right."

Robin P. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. "

"They picked everyone up on time and took care of everything all night."

Mi Y. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional and their presentation is very good. "

"Their employees are very nice and professional. "

Christopher S. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them and have done so in the past to others."

"I liked that they handled everything to the point where I didn't have to think. They did a great job. I'd tell them to stick with it."

Mike B. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. "

"I liked their customer service. They showed up on time, they are reasonably priced, and have nice people working there. "

Teresa F. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were the best. I liked them. They knew what they were doing and I had no issues with the police, which was great."

"They knew what I needed more than I did. They knew the area, knew what needed to be done, and they got it done. "

A. E. E. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, prompt, and affordable"

"Good top level management all the way down to the valet parkers themselves"

A. H. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly, professional, and competent. "

"They were here when they promised and they have a competitive price."

B. G. E. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very customer-friendly, helpful, professional, and terrific."

"I loved Roy, the owner. All About Parking was great."

B. A. E. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, courteous, and very well run"

"Great customer service, they did exactly what they said they would do. They met and exceeded my expectations."

C. A. S. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That Kal is awesome"

"They are professional and the guys do everything that I ask them to do. I never hear any complaints from patrons and they are good to work with."

C. S. Q. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were just fine, but there are cheaper options."

"They were really good about shuttling people at our event and it was really helpful."

Evvia E. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They ultimately did what we had originally agreed upon."

"They were straightforward, honest, and courteous to my guests."

F. J. P. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and we received what was advertised."

"They worked extremely hard for my last 2 events and they were very professional."

F. C. Verified All About Parking Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. They were very professional and courteous."

"The owner, Roy, was great to work with."