Marin – Swimming Pool & Spa, Service & Supplies

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3413-A Petaluma Blvd North
Petaluma, CA
3769 Redwood Hwy
San Rafael, CA 94903
(415) 938-6913
(707) 219-8321

Serving West Contra Costa, Sonoma and all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur & Ross.

Services include swimming pool & spa service, pool renovation and retail sales.
License 791298, 273969 | DCID4154794040
Map of these Diamond Certified companies
Cities: Belvedere, Corte Madera, Fairfax, Larkspur, Mill Valley, Novato, Ross, Sausalito, San Anselmo, San Rafael, Tiburon
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Researched Articles
Why Trust Diamond Certified Swimming Pool and Spa, Service and Repair Companies Rated Highest in Quality?

You are the customer. If your goal is to choose a swimming pool and spa services and repair company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified spa and swimming pool repair and service contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated swimming pool and spa repair service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
How to Find a Marin County Swimming Pool & Spa Service & Repair Company You Trust

Determining to add a pool and/or spa is a great addition to your property’s value and your lifestyle. It can add a variety of activity to you family’s life:  an evening party with friends,   an afternoon swim with the neighbors, a barbecue with the family, or even a romantic even with your special someone. Of course this will also mean that your pool and spa will need maintenance and, at some point, it will need repaired....

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Determining to add a pool and/or spa is a great addition to your property’s value and your lifestyle. It can add a variety of activity to you family’s life:  an evening party with friends,   an afternoon swim with the neighbors, a barbecue with the family, or even a romantic even with your special someone. Of course this will also mean that your pool and spa will need maintenance and, at some point, it will need repaired.

You could spend hours out in the hot sun draining your pool and repairing holes. You can devote your evenings cleaning filters, taking out debris, and balancing those constant chemicals in pools and spas, OR you can simply find a local Marin County pool and spa service and repair company to call. These Marin County pool and spa service and repair specialists can do anything that is related to the pool. From the simplest tasks of upkeep to the more complicated tasks of pump replacement, these professional pool service people are trained and experienced for any work that your pool needs.

Each different pool owner’s needs will be different. Your needs depend on the weather in your area, how old your equipment is, and how much you actually use your pool and spa. After saying that, you do want to make sure that the pool service company that you choose is dependable and reliable. With the long list of aquatic lighting, heaters, pumps, chlorine generators, and other equipment and accessories, it is best to leave your pool and hot tub in the hands of Marin County swimming pool and spa professionals that serve the major cities such as San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur, as well as the smaller towns like Black Point, Greenbrae, Marinwood, Nicasio, San Quentin, Strawberry Point, Tamal, and Tamalpais Valley.

Why would you hire a pool and spa professional for service and repair? There are so many advantages to this service.

  • They have knowledge of pool and spa equipment and accessories you may want to purchase.
  • Prices are reasonable, and won’t take too much from your wallet.
  • You can relax and enjoy the pool & spa instead of worry about what is wrong, cleaning the filters, measuring chlorine, watching for problems, etc…
  • They are professional and can easily spot the problems.
  • Pool & spa service professionals can do the jobs quickly and efficiently.
  • Efficient weekly service will keep problems at bay.

What about if repairs and maintenance aren’t an immediate problem? Swimming pool and spa service and repair specialists can help in other ways also. They are experts on pool and spa installations. Have you ever wanted to put a cover on you swimming pool or hot tub, but you knew that you didn’t have the ability to install that roller? A pool service expert can easily and quickly install a pool or hot tub cover at a very low cost.

Safety fences are an significant investment for many pool owners in neighborhoods. Safety fences will protect your children and their friends, so they don’t accidentally fall into the pool. Once again, your pool and spa service and repair specialist can install a fence to make sure your children stay safe, sound,….and on dry land.

What does regular pool and spa service involve? The Marin County swimming pool and spa specialists will maintain the water quality by weekly checking the chemical balance. Also they will spend time “cleaning” the pool by skimming off leaves and bugs with nets, and they will clean those baskets that keep debris out of your pumps. Brushing the walls of your pool, along with the tile, and backwash filters will be another task taken care of. Using their personal telescope poles, brushes, vacuums, pumice stone, and nets, these pool specialists will keep your pool spic and span.

Maintaining and checking the pool water balance is another skill of pool service companies. They will regularly check:

  • the measure of hard water or soft water (calcium hardness)
  • proper sanitation
  • saturation index  (helps to check water balance)
  • pH
  • alkalinity

These professionals can also counsel you if you don’t want to use chlorine as the sanitizer. They can provide an ozone generator or mineral sanitation or ionization systems.

Marin County swimming pool and spa services can recommend other equipment for the maintenance of your pool and spa. For instance, you may not know what type of filter to use: sand filter, cartridge filter or a Diatomaceous Earth filter. They can explain each kind and recommend which filter works best with your situation. Perhaps you want to heat your pool and need to install a heat pump. Or you need a pump but you don’t know what size. Find a pool service specialist that serves Marin County including the smaller towns of Santa Venetia, Tamalpais Valley, Terra linda, Tomales, Woodacre, and Kent Woodlands. They can help with all these issues and even more, and most of the time they offer repair services for all the equipment you need  plus all of the plumbing that goes with the pool and hot tub equipment.

Hot tub and swimming pool services in Marin County can also provide advice about different types of equipment necessary for pool & spa maintenance. You may have difficulty deciding between the numerous options of equipment available, so ask your pool service technician. For example, should you use a sand filter, cartridge filter, or Diatomaceous Earth (DE) filter? Maybe you're troubleshooting with your spa's heater or considering installing a heat pump. Or perhaps you need a pump, but aren't sure how powerful a pump you need. Marin County pool service companies can help you with all of these concerns and more, and many can provide repair services for the equipment listed above in addition to all of the plumbing associated with your pool or spa equipment.

Many Marin County pool and hot tub services go far above the regular service with many additional services. Your new pool or your existing pool can be fitted with pool or spa lighting, jets, lighting for the landscaping, water effects, automation systems and more.

So when you are ready to select your own swimming pool and spa service and repair company, check for this:

  • Accessories – Do you need automated robots, vacuums, nets and other tools? Ask the pool cleaning company for their suggestions and what they can supply.
  • Installation – If you are just installing a pool or spa, the pool and sap service and repair may be able to help you with installation. They might even give you a discount for your future maintenance. Ask the company what deals they have on installation and then maintenance.
  • Assurance – You want to confirm the pool cleaning company will be dependable. Ask for a list of their routine maintenance work. If they work for a public pool, check it out. Ask for references. Don’t rely too much on the company’s online reviews. Check with some of their clients.
  • Price – Don’t pay too much for your pool & spa maintenance. An in ground pool will be expensive to clean because of higher cleaning and maintenance costs. Above ground pools will be cheaper. Get a quote for your pool based on its size and use. Then check around with other companies to help you negotiate the price.
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Know What You Want
What to Ask Yourself Before Hiring A Marin County Swimming Pool and Spa Service Repair Company

Before you hire a Marin County pool and spa service repair company in the major cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, or in your area, there are many issues to consider. You must evaluate the type of maintenance and repair that will work for your swimming pool and spa. Use the following questions to help you decide what you really want from a pool service professional, and you are almost guaranteed to find the most reliable and trustworthy pool and spa service company. It will be worth the benefits!...

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Before you hire a Marin County pool and spa service repair company in the major cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, or in your area, there are many issues to consider. You must evaluate the type of maintenance and repair that will work for your swimming pool and spa. Use the following questions to help you decide what you really want from a pool service professional, and you are almost guaranteed to find the most reliable and trustworthy pool and spa service company. It will be worth the benefits!

  1. Do I want a company that uses environmentally friendly pool & spa cleaning supplies?
  2. Do I want a company to provide regular cleaning services or on a one-time repair basis only?
  3. What is my budget?
  4. Will you need to buy new equipment in the near future?
  5. Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  6. Do I want the pool company to provide basic service, equipment service, or complete care of your pool and accessories?
  7. Do I want a reputable swimming pool company that is fully insured and bonded?
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What to Ask on the Phone
Interview Questions to Ask on the Phone with a Marin County Pool and Spa Service and Repair Company

As you are questioning the sales representative in Marin County,  in the major cities of San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur, it is a good idea to use a list of prepared questions. Take notes on their answers, their suggestions and any advice they give. This will help a lot, especially if you are feeling overwhelmed with new pool and spa service terminology. This interview will be a good chance for you to see the pool technician demonstrate his knowledge of his profession and help to confirm the company that is the best choice for you....

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As you are questioning the sales representative in Marin County,  in the major cities of San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur, it is a good idea to use a list of prepared questions. Take notes on their answers, their suggestions and any advice they give. This will help a lot, especially if you are feeling overwhelmed with new pool and spa service terminology. This interview will be a good chance for you to see the pool technician demonstrate his knowledge of his profession and help to confirm the company that is the best choice for you. The list of questions will also keep your focused during your interview and help to make sure you get the answers you need to make an educated decision about pool service.

  1. Are your pool equipment repairs done in the shop or are they sent away?
  2. What do you include in your swimming pool service?
  3. Are warranties offered on pool & spa equipment?
  4. How much experience do your swimming pool & spa service technicians have?
  5. What do you include in the contract?
  6. How is pricing determined?
  7. Has your company earned and maintained a Diamond Certified rating?
  8. Do you charge for an estimate?
  9. Do you offer repairs on the equipment?
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What to Ask in Person
What to Ask When Speaking in Person to a Marin County Pool and Spa Service and Repair Company

Once you have chosen a select few of the best pool and spa service companies, visit the representative in person. Questions you may want to consider asking at this time include:...

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Once you have chosen a select few of the best pool and spa service companies, visit the representative in person. Questions you may want to consider asking at this time include:

  1. Do you use individuals or a team for your regular pool maintenance?
  2. Do you have specials for regular pool maintenance vs one time maintenance?
  3. Do you use and recommend specific brands of pool and spa cleaners and pool and spa supplies?
  4. Are warranties offered on pool repairs?
  5. How long will it take to complete the weekly pool maintenance or the one time repair?
  6. What do you need in order to reach me with updates about my pool and cleaning service?
  7. Do you charge a flat rate or by the hour for pool repairs and spa repairs?
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What to Ask References
Learning from Previous Customers of Marin County Pool & Spa Services & Repair Companies

It is best to choose a Diamond Certified swimming pool and spa service and repair company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a pool and spa service company in Marin County, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews....

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It is best to choose a Diamond Certified swimming pool and spa service and repair company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a pool and spa service company in Marin County, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

If you can’t find a Diamond Certified pool and spa repair company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your swimming pool service company. Keep in mind, though, that references provided to you by the pool service professionals are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers   in Marin County, in the major cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill. This will help avoid them giving you the names of only customers they know were satisfied.

  1. Did the pool & spa repair professionals listen to and communicate well with you?
  2. Was the price was fair for the pool repairs or pool & spa maintenance that you had done? Did it reflect the estimate they initially provided you?
  3. What did you like best about this Marin County swimming pool and spa service company?
  4. Would you go back to this pool & spa repair company if your pool or spa needs additional work in the future?
  5. Would you/have you recommend this swimming pool and spa service company to friends and family?
  6. What pool and spa service and/or repairs did _(pool and spa service and repair company name_) do on your pool or spa?
  7. Were you satisfied with the swimming pool service from this Marin County pool & spa service company?
  8. Was your pool and spa service professional charge extra if you live out of town or in smaller towns such as Almonte, Bel Marin Keys, Dillon Beach, Dogtown, Kentfield, Mission Rafael, San Anselmo, and Sleepy Hollow?
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Review Your Options
Choosing the Right Pool and Spa Repair Company For You in Marin County

You may feel pressured to select the closest pool and spa repair shop in Marin County when your pool needs immediate repair, regardless of whether it’s the shop you feel most comfortable with. That’s why it’s a good idea to find a trustworthy swimming pool and spa service company before you need one. On the flip-side, having a good working pool maintenance relationship with a Marin County pool and spa service company will give you confidence when you need pool repairs in a hurry....

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You may feel pressured to select the closest pool and spa repair shop in Marin County when your pool needs immediate repair, regardless of whether it’s the shop you feel most comfortable with. That’s why it’s a good idea to find a trustworthy swimming pool and spa service company before you need one. On the flip-side, having a good working pool maintenance relationship with a Marin County pool and spa service company will give you confidence when you need pool repairs in a hurry.

Begin by researching and visiting good pool service and repair companies in Marin County for simple repairs and regular maintenance. Get to know your pool technicians and build a working relationship with them so that you’ll trust them with more expensive and unexpected pool and spa repairs in the future.

In order to choose the right swimming pool service technicians for you, review the notes you took during telephone and in-person interviews and determine if one Marin County pool and spa service company in the major cities of San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur, stands out from the rest. Pay attention to the following questions:

  1. Is the pool service company bonded and insured?
  2. What are the billing practices of the pool service and repair company?
  3. When was the last time rates were raised? It is important to understand how often the costs of the company are raised so that you are not surprised in the future by unexpected increases.
  4. Can a swimming pool service company in Marin County provide your requirements for scheduling, pool maintenance and customer service?
  5. Is the house cleaning company devoted to your satisfaction?
  6. Does the swimming pool & spa repair company communicate clearly and effectively regarding which repairs are needed and why? Is the pool service representative able to explain how the repairs were done?
  7. What does the pool and spa service company offer that is specific to my needs?
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How to Work With
Get Accurate Marin County Pool and Spa Repair Estimates from the Marin County Pool Repair Company

Emergency swimming pool and spa repairs don’t have to be a major setback to your budget. The fact that you’ve found a local Marin County pool and spa repair company you trust for regular maintenance should give you peace of mind even if your future pool and spa service repairs are unexpected....

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Emergency swimming pool and spa repairs don’t have to be a major setback to your budget. The fact that you’ve found a local Marin County pool and spa repair company you trust for regular maintenance should give you peace of mind even if your future pool and spa service repairs are unexpected.

First, you’ll want to meet with the pool service representative and explain the problem you are experiencing with your pool or spa. Use the notes you took so you can accurately describe the problems you are experiencing. Be as detailed as possible, and remember, pool repair service representative should never rush you. It’s important to answer their questions and listen to their suggestions and observations, just as it’s important for them to listen to you and answer your questions. Ask for an explanation if you don’t understand what the pool repair representative is telling you or if they’re using language and terms you can’t understand. You should to completely understand the problem and the solutions before you sign an agreement or leave the store.

Sign the estimate and pool repair service agreement when you’re satisfied with the information your Marin County pool repair shop has given you and all your questions are answered. The shop must get your approval for any repairs or additional work, or if the actual repair costs exceed the estimate, and it can slow down or even stop your repairs if they can’t reach you, so verify that your pool repair company has a working phone number where they can reach you at all times.

Most pool  and spa repair companies in Marin County including the larger cities of San Ramon, Danville, Brentwood, Martinez, and Pleasant Hill, will allow you to see the damaged pool parts once they’ve identified the problem or needed repairs. Remember, it’s your right to have any and all old parts returned to you. You simply have to ask the pool repair service company for them when they’re writing the service request.

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Be a Good Customer
Keys to Being a Good Pool and Spa Service and Repair Customer in Marin County

It's the swimming pool and spa service company’s responsibility to give quality pool and spa service and repair using the best possible installation techniques. But you play a big part in the success of your swimming pool and spa, too. Here are a few simple steps you can take to be a good customer when hiring a Marin County Pool and Spa Service Company the major cities of San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur....

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It's the swimming pool and spa service company’s responsibility to give quality pool and spa service and repair using the best possible installation techniques. But you play a big part in the success of your swimming pool and spa, too. Here are a few simple steps you can take to be a good customer when hiring a Marin County Pool and Spa Service Company the major cities of San Rafael, Novato, Mill Valley, San Anselmo, and Larkspur.

  • Ask your pool & spa service specialist if you should call to check on the progress or if he will call you with updates.
  • Be sure your service representative has a phone number where they can reach you at all times while they’re maintaining and/or repairing the pool or spa. The work will move along more smoothly if your swimming pool service company can reach you for any necessary updates, questions or work authorizations.
  • When your contractor contacts you, return calls promptly to keep the pool service on schedule.
  • Pay for the pool and spa service and repair work promptly.
  • Be clear and upfront with the pool service repair representative. Let them know what you want from your pool & spa service and repair, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
  • Remember, a friendly smile goes a long way!
  • Before you hire a pool & spa service technician in Marin County, restate your expectations and goals, and reiterate to the pool repair service representative your understanding of the agreement. Most problems with local pool and hot tub service companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

Why would you want to be a good customer? Pools and spa service and repair companies appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check the Work
Check the Invoice with the Completed Pool and Spa Service Repair

When the Marin County pool and spa repairs are finished or the pool maintenance is decided upon, your pool and spa service representative will give you a written invoice that includes:...

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When the Marin County pool and spa repairs are finished or the pool maintenance is decided upon, your pool and spa service representative will give you a written invoice that includes:

  1. An itemized list of all replacement parts. This should state whether the parts installed were new or reconditioned pool and/or spa parts 
  2. The total cost for your pools and spa service repairs, including the amount charged for labor.
  3. Any applicable warrantees provided by the pool parts manufacturer or the pool service company.
  4. The name and physical address of the shop.
  5. A list of all work completed, including warranty repairs done at no charge.
  6. A list of all work completed, including warranty repairs done at no charge.

It is wise to compare the finished pool work with what was written on the invoice. Ask your pool service company representative to walk through the pool or spa site and show you the repairs or maintenance. Check what was done against the invoice. During the walk-through, ask if there are any special instructions for maintaining your pool or spa. If you have any questions about the work that was done or the materials used, now is the time to ask.

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Written Warranties
Get Written Warranties for Pools and Spa Service Companies in Marin County

Good pools and spa service and repair companies in Marin County including the smaller towns of Belvedere Tiburon, Forest Knolls, Larkspur, Lucas Valley, Muir Beach, and Muir Woods, will offer some type of warranty on their work or on the materials that they used. All warranty details should be provided in writing during the contract stage or at the completion of the job. This written warranty information should include:...

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Good pools and spa service and repair companies in Marin County including the smaller towns of Belvedere Tiburon, Forest Knolls, Larkspur, Lucas Valley, Muir Beach, and Muir Woods, will offer some type of warranty on their work or on the materials that they used. All warranty details should be provided in writing during the contract stage or at the completion of the job. This written warranty information should include:

  • Your responsibility if you place a warranty claim (i.e., if you have to pay for labor or materials, or if you are required to pay a prorated amount).
  • Limitations and exclusions on the materials and workmanship.
  • If the warranties are transferrable to the new owner if you sell your home.
  • The pool service company’s name and physical address.
  • What products and services are covered. This should also include whether the contractor will replace or repair your these parts in the event of a product failure.
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Top 10 Requests
Ten Most Popular Pool and Spa Service Requests

Swimming pool & spa services & repair in Marin County provide all types of pools and spa maintenance and repair services. However, some repairs and maintenance are more common than others. The following are the most familiar requests for local auto repair shops in Marin County, including those in Hayward, San Leandro, Berkeley, Oakland and Fremont and the surrounding areas....

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Swimming pool & spa services & repair in Marin County provide all types of pools and spa maintenance and repair services. However, some repairs and maintenance are more common than others. The following are the most familiar requests for local auto repair shops in Marin County, including those in Hayward, San Leandro, Berkeley, Oakland and Fremont and the surrounding areas.

Swimming Pool Maintenance
Caring for the upkeep of swimming pools, both aboveground and in-ground. These services include adding chlorine and other chemicals to pools, winterizing the pool, getting pools ready for the season, and vacuuming the pool.

Spa Repair (Hot Tub Repair)
Services to repair spas (hot tubs) by repairing the hot tub itself, the filtration system, and/or the spa pump and its parts.

Pool Cleaning Service
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services

Swimming Pool Pump
This mechanical device causes the water to flow under pressure to filtrate or circulate the swimming pool water.

Swimming Pool Construction
The building of an above ground or in-ground outdoor enclosure designed, intended, or used for the containment of water. Also this structure is designed to be used for swimming, wading, or other recreational use

Swimming Pool Cleaners
Products that clean the pool either using the suction and the return lines or cleaning through the pool’s circulation system.

Inground Pool Designs
Designs of pools as far as shape and contour. With custom designing, the options are endless.

Hot Tub Chemicals
Chemicals used for spas (hot tubs) to disinfect, sanitize, and continuously kill bacteria in the water.

Swimming Pool Service
Services for treating swimming pool water, cleaning swimming pool filters, and also maintaining and repairing pools, pool equipment, and pool accessories or any combination of these services.

Swimming Pool Service Repair
Services for swimming pools such as patching or possibly replacing a liner. Also these services could be repairing the underground or above ground part of the filtrations system, including the pump and its parts.
 

Top 10 Brand Requests
Many products are on the market for pool and spa service. Following is a list of popular swimming pool and spa products to help service your pool and spa. You may want to check with the pool service company of your choice to see if the following products work well with your swimming pool and/or spa.

  • Pool Blaster Pool Cleaners
  • Aqua Broom Pool Cleaning Equipment
  • Dirt Devil Pool Sweepers
  • Pool Anti-Freeze
  • BioGuard Pool Chemicals
  • Sun Pool Chemicals
  • Guardex Pool Chemicals
  • Pace Pool Chemicals
  • Pace Shock Chlorine Pool Treatment
  • Strike Out Agaecide
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If Things Go Wrong
The Diamond Certified Performance Guarantee

Diamond Certified window contractors are backed by the Diamond Certified Performance Guarantee. If the window company is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at [email protected] or call 800-738-1138....

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Diamond Certified window contractors are backed by the Diamond Certified Performance Guarantee. If the window company is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at [email protected] or call 800-738-1138.

Easy Ways to End Conflict with Marin County Pool and Spa Service Companies
Most pool service companies in Marin County are honest and truly look out for their customers’ best interests. Still, you should know what to do if you are ever dissatisfied with your local pool and spa service company or the services that they offer.

If you have a complaint about your pool and spa service and repair company or the service you received from this company, immediately ask to speak with the service representative. This is often the best method to resolve problems directly with the pool company management, minimizing conflict and getting your pool service repair and/or maintenance fixed correctly and on time.

When speaking with the pool repair representative or the company owner, keep these tips in mind:

  • Let the pool service company representative know that you’re willing to compromise or negotiate a mutually-beneficial agreement.
  • Document in writing your uncertainties with the pool and spa repair company or the service provided or take a picture of an example of the service issue, if possible, so that you have documentation of the problem.  Write down the pool service company’s answer to your grievances in case you need records for future arbitration.
  • If you cannot reach an agreement, tell the pool and spa company you will file a complaint with the Better Business Bureau, then do it.
  • Always stay calm and polite.
  • Describe the problem, and explain what you see as a fair outcome.
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Glossary of Terms
Glossary of Swimming Pool and Hot Tub Service and Repair Terms
Photo: The Pool Doctor (2013)

Below are key swimming pool and spa service and repair terms and descriptions that will help you navigate your way through your swimming pool and spa's service from the start to finish.

acid
When the pool's pH balance is off, acid needs to be added to the pool. This chemical contains hydrogen and balances out the presence of the alkaline materials in the water; however, too much acid can corrode metal and be very uncomfortable to swim in....

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Below are key swimming pool and spa service and repair terms and descriptions that will help you navigate your way through your swimming pool and spa's service from the start to finish.

acid
When the pool's pH balance is off, acid needs to be added to the pool. This chemical contains hydrogen and balances out the presence of the alkaline materials in the water; however, too much acid can corrode metal and be very uncomfortable to swim in.

Also known as: muriatic acid for pools, cyanuric acid, acid wash pools, swimming pool acid, pool chlorine, cyanuric acid levels in pool, chlorine, muriatic acid swimming pool, ascorbic acid for pools, swimming pool chemical, pool acid wash procedure

above-ground swimming pool cleaning and repair
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services for both above-ground swimming pools.

Also known as: above ground swimming, above ground spas, above ground pools, swimming pool cleaning service, pool cleaning service, pool cleaning companies, in ground swimming pools, pool cleaning, above ground pool liners, swimming pools, swimming pool cleaning, swimming pool liners, above ground pool, ground swimming pool, swimming pool supplies

algae
Algae is a term for a variety of microscopic organisms which have features that are similar to plants. These organisms are fairly harmless, but they can significantly change the color of your pool water. If the algae gets thick enough, it can also damage the filter.

Also known as: swimming pool algae, pool algae removal, pool algae treatment, pool maintenance, pool chemicals, swimming pool black algae, swimming pool algae control, pool green algae, green algae in pool, green pool water

algaecide
Algaecide is a substance used to kill the algae in your pools and spas. These substances could be herbicides, or silver or copper compounds. Each different type of algaecide destroys a different type of algae. You need to be sure you know the kind of algae you have before you buy an algaecide.

Also known as: pool algaecide, green clean algaecide, greenclean algaecide, algicide algaecides, swimming pool algaecide, algaecide for pools, copper algaecide, pond algaecide, silver algaecide, string algae control

alkalinity
Alkalinity is the opposite of acidity and can be referred to as total alkalinity. You can find test your pool's pH to find its alkalinity. This can be done with test strips from a pool supply store.

Also known as: alkalinity of water, pool alkalinity, alkaline water, lower alkalinity in pool, pool alkalinity high, increase alkalinity in pool, low alkalinity in pool, pool alkalinity low, raising alkalinity in pool

backwashing
This is the process of reversing the flow of water through a pool's filter so it can be cleaned.

Also known as: backwash, backwash filter, backwash pool filter, backwash hose, backwashing filters

bleach
A term for liquid chlorine. This is similar to the bleach that can be used in cleaning laundry; however swimming pool bleach has three times the concentration of actual chlorine.

Also known as: bleach for swimming pool, swimming pool supplies, bleach in swimming pool

calcium chloride
A water-soluble white salt that is used to alter the hardness of swimming pool water.

Also known as: calcium chloride dehydrate, anhydrous calcium chloride, calcium chloride uses

calcium hardness
A term that describes the calcium content of swimming pool water. Water can be too "hard," or not hard enough. When it is too hard, the water will not be comfortable to swim in. You could also see white calcium buildup appearing on your fixtures. When the water is not hard enough, it can corrode metals.

Also known as: calcium hardness in pools, swimming pool calcium hardness, calcium hardness test, calcium hardness increaser

cartridge filter
There are many types of pool filters. The cartridge is the replaceable element of the pool filter, and it is usually made of polyester or sometimes paper.

Also known as: cartridge filters, cartridge pool filters, cartridge pool filter, spa cartridge filters, spa cartridge filters, pool cartridge filters, pool cartridge filter cleaner, pool filter cartridges

chlorine
A material that is used to disinfect pool water. What is commonly referred to as chlorine is many times sodium hypochlorite.

Also known as:chlorine tablets, chlorine in water, pool chlorine tables, chlorine pool

clarity
A term that describes the transparency of swimming pool water. When the water is not clear, it can be a sign that there is an algae problem.

Cover
A cover for a pool or a spa that protects the pool or spa when it isn't being used.

Also known as: spa pool covers, spa covers, spa pool cover, pool and spa covers, pool spa covers, pool spa cover, pool and spa supplies

diatomaceous earth
A powder that is made up of thousands of single-celled organisms (fossilized diatoms). These tiny fossils are porous and make a perfect material for filtering impurities out of swimming pool water. Some of the most effective swimming pool filters on the market are DE filters.

Also known as: DE, diatomaceous earth pool filter, diatomaceous earth pool filters

drain
The pool drain is situated in the deepest part of the swimming pool This drain is connected to the swimming pool pump which circulates and filters the water.\

Also known as: main drain

filter
A swimming pool filter keeps the water clean and free from unhealthy particles. It cleans the pool water by running it through a porous substance (diatomaceous earth or sand) which pulls out impurities out.

Also known as: pool filter cartridge, pool filter parts, swimming pool filters, pool filters and pumps, swimming pool filter, pool filter cartridges

filtration rate
A term that describes the speed at which water moves through a swimming pool filter.

hot tub chemicals
Chemicals used for spas (hot tubs) to disinfect, sanitize, and continuously kill bacteria in the water.

Also known as: hot tub chemical

hot tub accessories
Accessories to maintain the pH of the water, the pump and its parts, the cleaning of the filters, the upkeep of the hot tub equipment, and other accessories that aid in the upkeep of the hot tub.

Also known as: hot tub chemicals, hot tub covers, hot tub parts, hot tubs, hot tub, hot tub filters, portable hot tub, portable hot tubs, hot tub accessory, hot tub maintenance, hot tub filter, hot tubs covers, spa maintenance services

in-ground swimming pool repair & cleaning
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services.

Also known as: inground swimming, pool repair, in ground swimming pools, swimming pool supplies, inground pool repair, inground swimming pool repair, swimming pool liner repair, swimming pool liner, swimming pools services

pool cleaning service
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services.

Also known as: pool cleaning services, swimming pool cleaning, swimming pool cleaning equipment, pool cleaning business, cleaning pool services, swimming pool cleaning service, pool cleaning, swimming pool cleaning services, pool tile cleaning, pool cleaning equipment

spa cleaning
Services for cleaning spa filters, maintaining the pH of the water, and maintaining the hot tub, hot tub equipment, hot tub accessories, or a combination of these services.

Also known as: hot tub maintenance, spa maintenance, spa cleaner, spa filter cleaning, spa cleaning supplies, pool and spa supplies, cleaning spa filters, hot tub products, pool service, pool and spa cleaning, spa cleaning products, pool cleaning products, spa maintenance services

spa repair
Services to repair spas (hot tubs) by repairing the hot tub itself, the filtration system, and/or the spa pump and its parts.

Also known as: hot tub repair, spa repairs, hot tub heater, spa pump repair, hot tub heaters, pool and spa repair, hot tub maintenance, hot tub repairs, hot tub repair, spa heater, hot tub spa repair, spa heaters, spa accessories, pool spa repair, spa maintenance services

swimming pool cleaners
Products that clean the pool either using the suction and the return lines or cleaning through the pool's circulation system.

Also known as: swimming pool cleaner, automatic swimming pool cleaners, pool cleaners automatic, pool cleaners, automatic pool cleaners, swimming pool cleaner, swimming pool cleaning, above ground pool cleaners, swimming pool parts, swimming pool cleaning service

swimming pool construction
The building of an above ground or in-ground outdoor enclosure designed, intended, or used for the containment of water. Also this structure is designed to be used for swimming, wading, or other recreational use.

Also known as: concrete swimming pool construction, swimming pool builders, swimming pool designs, swimming pool contractors, swimming pool installation, inground swimming pool construction

swimming pool maintenance
Caring for the upkeep of swimming pools, both aboveground and in-ground. These services include adding chlorine and other chemicals to pools, winterizing the pool, getting pools ready for the season, and vacuuming the pool.

Also known as: swimming pools maintenance, swimming pools, swimming pool supplies, inground swimming pool maintenance, above ground pool maintenance, swim pool maintenance, swimming pool chemicals, swimming pool service and repair, spa maintenance services

swimming pool painting
Water impermeable paint that is specially formulated and has good wet adhesion. This paint is used to protect and also decorate the interior surfaces of pools.

Also known as: swimming pool paint, swimming pool paints, concrete swimming pool paint, swimming pool deck paint, swimming pool paint colors, painting swimming pool, pool paint, paint swimming pool, pool painting

swimming pool pump
This mechanical device causes the water to flow under pressure to filtrate or circulate the swimming pool water.

Also known as: swimming pool pumps, swimming pool filter pumps, above ground pool pumps, above ground swimming pool pumps, swimming pool filter pumps, swimming pool pumps filters, swimming pool heat pump

swimming pool service
Services for treating swimming pool water, cleaning swimming pool filters, and also maintaining and repairing pools, pool equipment, and pool accessories or any combination of these services.

Also known as: swimming pool service and repair, swimming pool maintenance, pool service, swimming pool services, swimming pool cleaning services, swimming pools service, swimming pool cleaning service, swimming pool supplies, swimming pool maintenance, pool cleaning service, spa maintenance services

swimming pool service repair
Services for swimming pools such as patching or possibly replacing a liner. Also these services could be repairing the underground or above ground part of the filtrations system, including the pump and its parts.

Also known as: swimming pool repair, pool service, swimming pool service and repair, swimming pool cleaning service, swimming pool service and repair, swimming pool repairs, swimming pool repairs companies, pool cleaning services, swimming pool repair service, swimming pool service, swimming pool services

swimming pool supplies
Supplies to maintain the pH of the water, the pump and its parts, the cleaning of the filters, the upkeep of the pool equipment, and other accessories that aid in the upkeep of the swimming pool.

Also known as: swimming pool supplies, swim supplies, swimming pool supply, swimming pool supply, swimming pools supplies, swim supply, swim pool supplies, swimming pool equipment supplies, swim supply store, swimming supply, above ground swimming pool supplies, swimming pool service and repair

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Frequently Asked Questions
FAQ for Local Hot Tub and Swimming Pool Repair and Service Companies

Q: Why choose a Diamond Certified pool and spa service company?...

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Q: Why choose a Diamond Certified pool and spa service company?
A: Diamond Certified helps you choose a pool & spa service and repair company with confidence by offering a list of top-rated local companies who have passed the country's most in-depth rating process. Only pool service companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can't pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you'll feel confident choosing a Diamond Certified pool and spa repair company.

Q: How will I be able to tell if my pool has a leak?
A: It is very simple. Put pool water in a bucket and place it in the pool. You want the water level of the bucket and the pool to be the same. After one week, if the water level in the pool is lower than the water level in the bucket, you possibly have a leak. This is a relatively reliable method since the condensation behavior is the same in both tanks.

Q: Do I need to keep maintaining my home pool in the winter months?
A: Yes, you do. Cleaning and balancing your water should be done all year. Ask your pool service technician if your pool will need a change in procedures in the winter.

Q: What do I do if I have algae in my home swimming pool?
A: Most of the time, algae is not dangerous to your health. You should have a lab analyze the algae since it can produce substances that will irritate the skin or the eyes. Algae probably won't present a health risk, but it can make the water cloudy; therefore, your pool will look dirty. Constant chemical cleaning can lessen the algae in the pool. If chemicals don't help, contact a professional pool cleaning service.

Q: How can the fresh water consumption be reduced?
A: A lot of pool systems require you to change the water, even when the water quality is very good. You can use automatic systems which can analyze and reduce the water consumption. Modern filter systems are so effective that the water needs to be replaced much less frequently.

Q: How many hours should I run my pump?
A: You need to run the pump as long as it will take to cycle the water through the circulation system (turnover rate). This can vary from pool to pool depending on the size of the pool, the pump, and the plumbing. Typically, run the pump for 8 to 12 hours a day.

Q: Can my dog go for a swim in the pool?
A: Pets should not swim in home pools or spas. One dog is equal to 3 or more people contaminant-wise. The dog will raise the pH which will rapidly consume the chlorine in the pool. Animals may also have small amounts of fecal matter stuck in their fur. That will contaminate the pool's water, and can be a part of transmitting Recreational Water Illnesses (RWI's) like E. coli, Giardia, Hepatitis A and Cryptosporidium. Also dog fur can get caught in the pools equipment resulting in service more often and more frequency of replacement of parts, along with higher maintenance costs.

Q: My automatic pool cleaner isn't working as well as it used to. What is wrong?
A: It is probably incorrect pressure which leads to incorrect water flow or it could be the condition of the cleaner itself. Keep the filter clean. When the filter is dirty, the cleaner won't be receiving the necessary water flow for optimum operation. The result is the cleaner could slow down or even stop completely. If everything appears to be right, but the cleaner is still not working, it may need a new part. Parts are easily available for most cleaners at your local pool service company.

Q: Will algae make me or my family sick?
A: It isn't algae that makes people sick, however, it is possible for algae to harbor disease-causing organisms which can cause sickness. Also, on the pool surfaces, algae can be dangerously slippery. Because of these problems, it is best to stop algae growth by using an algaecide.

Q: How often should my pool be drained?
A: The water in your pool should be changed every 2 to 3 years. This may be different depending on pool usage and your type of pool and pool chemicals. Ask your swimming pool service provider for specific recommendations on your pool.

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Consumer Agencies
Associations for Swimming Pool Repair Services

AGC of America Associated General Contractors of America (www.agc.org)
APSP Association of Pool and Spa Professionals (www.theapsp.org)
BBB Better Business Bureau (www.bbb.com)
BCSP Board of Certified Service Professionals (www.bcsp.org)
CSLB Contractors State Licensing Board (www.cslb.ca.gov)...

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AGC of America Associated General Contractors of America (www.agc.org)
APSP Association of Pool and Spa Professionals (www.theapsp.org)
BBB Better Business Bureau (www.bbb.com)
BCSP Board of Certified Service Professionals (www.bcsp.org)
CSLB Contractors State Licensing Board (www.cslb.ca.gov)

DCA California Department of Consumer Affairs (www.dca.ca.gov)
IPSSA Independent Pool & Spa Service Association (www.ipssa.com)
MCAA Mechanical Contractors Association of America (www.mcaa.org)
NCBE North Coast Builders Exchange (www.ncbeonline.com)
NUCA National Utility Contractors Association (www.nuca.com)
NSPI National Spa & Pool Institute (www.nspi.org)

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Industry Information
Marin County Swimming Pool & Spa Services & Repair Information
Popular Spa & Swimming Pool BrandsTypes of Swimming Pool & Spa Repair & Services Available in Marin County Cities Served Zip Codes Served
Pace Pool Chemicalsabove-ground swimming pool cleaning & repairAlmonte
Bel Marin Keys
Belvedere
Belvedere Tiburon
Black Point
Bolinas
Corte Madera
Dillon Beach
Dogtown
Fairfax
Forest Knolls
Greenbrae
Ignacio
Inverness
Kent Woodlands
Kentfield
Lagunitas
Larkspur
Lucas Valley
Marin City
Marinwood
Marshall
Mill Valley
Mission Rafael
Muir Beach
Muir Woods
Nicasio
Novato
Olema
Point Reyes Station
Ross
San Anselmo
San Geronimo
San Marin
San Quentin
San Rafael
Santa Venetia
Sausalito
Sleepy Hollow
Stinson Beach
Strawberry Point
Tamal
Tamalpais Valley
Terra Linda
Tiburon
Tomales
Woodacre
94901
94903
94904
94912
94913
94914
94915
94920
94924
94925
94929
94930
94933
94937
94938
94939
94940
94941
94942
94945
94946
94947
94948
94949
94950
94956
94957
94960
94963
94964
94965
94966
94970
94971
94973
94974
94976
94977
94978
94979
Pool Shock Chlorine Pool Treatmentin-ground swimming pool repair & cleaning
Strike Out Algaecidepublic swimming pool cleaning & maintenance
Pool Blaster Pool Cleanersswimming pool lights maintenance
Aqua Broom Pool Cleaning Equipmentswimming pool painting
Aquabot Pool Rover Cleanersresidential pool services
Pool Anti-Freezespa jet repairs
BioGuard Pool Chemicalsswimming pool tile replacement & repair
Sun Pool Chemicalspool maintenance
Guardex Pool Chemicalsswimming pool chemical testing
PH Decreaser Pool Chemicalscommercial pool cleaning
Alkalinity Increaser Pool Chemicalsswimming pool filter cleaning
Calcium Hardness Increaser Pool Chemicalsswimming pool chemical application
Swimtrime Plus Algaecideswimming pool drain cleaning
Super Blue Pool Clarifierspa drain cleaning
Diamond Blue Pool Clarifierspa heater repairs
PH Increaser Pool Chemicalsspa cleaning
Catfish Pool Cleanersspa repairs
Dirt Devil Pool Sweepersswimming pool supplies
PoolSkim Pool Skimmersswimming pool winterizing services