Marin – Nursing Home

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(415) 878-3188

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Services include 24-Hour Nursing Services, Activities, hospice care, Personal & Specialized Care, Short- & Long-Term Care. Brands include .
License 010000360 | DCID4154354554
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Cities: Belvedere, Corte Madera, Fairfax, Larkspur, Mill Valley, Novato, Ross, Sausalito, San Anselmo, San Rafael, Tiburon
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Why Trust Diamond Certified Nursing Home Rated Highest in Quality?
Photo: Marin Convalescent & Rehabilitation Hospital (2015)

Marin — Only the best nursing homes in Marin County have earned the Diamond Certified award by scoring Highest in Quality in the most accurate and rigorous ratings process anywhere. You'll never be fooled by fake reviews, since all research is performed by live telephone interviews that verify only real customers are surveyed. Most companies can't pass this test. That's why you'll feel confident when you choose a Diamond Certified auto body shop listed below. Simply click on the name of a Diamond Certified company below to read ratings results, informational articles and verbatim customer survey responses. Thousands of customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program cuts out mediocre and poorly performing companies. If you want quality, you'll have confidence in choosing Diamond Certified companies. And you're backed by the Diamond Certified Performance Guarantee.

How to Choose
Researching Marin County Nursing Homes and Skilled Nursing Facilities

Americans are living longer, and eventually, living alone may not be an option. When assisted living centers don't offer enough care and hospitalization isn't necessary, nursing homes (also known as skilled nursing facilities or convalescent homes) may be the best and safest choice....

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Americans are living longer, and eventually, living alone may not be an option. When assisted living centers don't offer enough care and hospitalization isn't necessary, nursing homes (also known as skilled nursing facilities or convalescent homes) may be the best and safest choice.

Nursing homes in Ross, Belvedere, Corte Madera, Tiburon, Sausalito and Fairfax and the rest of Marin County offer a high level of care, including on-premises medical care, around-the-clock skilled nursing services, therapy, on-site medical procedures, and assistance with feeding, bathing, and getting into and out of bed.

But there are many nursing homes to decide among, and each provides a unique set of services and care options. Add to that a natural wariness for change and the desire to keep our loved ones safe, and it can be hard to make the move to a nursing home.

Choosing a skilled nursing facility in Marin County doesn't have to be a scary or stressful decision.

Careful research, thorough interviews, and understanding your rights and responsibilities and those of the Marin County nursing homes near you can make the decision and move to a local nursing home a positive experience that can help elderly or ill individuals live better regardless of their age or health care needs.

How Do I Know If I or A Loved One Need Nursing Home Care?
Not all elderly or ill individuals need to move into a nursing home. Even those with Alzheimer's Parkinson's or other debilitating or progressive diseases need skilled nursing services.

To make a smart decision about whether you or your loved one should consider skilled nursing homes in Marin County, including San Rafael, San Anselmo, Novato, Mill Valley and Larkspur or your area, think about these things:

  • Can your needs or those of your loved one be handled safely in other facilities or by home care professionals?
  • Are family members or other caregivers overwhelmed by the requirements of caring for a loved one who is aging, ill or recovering from an illness?
  • Has your doctor or medical professional recommended convalescent care or a nursing home?
  • Do you or your loved ones need temporary skilled nursing care or permanent care at a residential nursing home?
  • Have you or your loved one undergone assessment to help illuminate your needs and what type of facility will be best for your physical and mental health?

What to Look for in Good Marin County Nursing Homes
There are some obvious signs you want to look for in order to identify the best skilled nursing homes in Marin County, such as a clean and welcoming environment, a good staff to patient ratio, a range of activities to keep residents' minds and bodies active, caring staff to monitor patient health and well being, and more.

Look for the following:

  • A clean facility
  • A home-like feel balanced with thorough medical care
  • Happy, engaged residents
  • Staff that are friendly, willing to answer your questions, and eager to show you the facility
  • Good food that are nutritious, appetizing, and palatable
  • A range of fun activities that improve residents' quality of life and encourage physical, mental and social well-being

Finding the Best Marin County Nursing Home For Your Needs
It’s smart to choose a Diamond Certified skilled nursing home because all certified companies have passed an in-depth ratings process that most other companies can’t pass. Furthermore, you can feel confident choosing a Diamond Certified nursing home or convalescent home. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews because all research is performed in live telephone interviews of actual clients.

You may also want to consider referrals from your doctor or specialist. If you have friends or family members who have experience with local Marin County nursing homes in Fairfax, Tiburon, San Rafael, San Anselmo, Novato, Mill Valley and Larkspur or beyond, talk with them about the facility they've chosen and whether it could meet your needs.

The Marin County long-term care ombudsman can also tell you more about local nursing homes and convalescent homes.

Then, consider your particular needs or those of your loved one. If you need a facility that specializes in caring for Alzheimer's patients or Parkinson's patients, look into specialty facilities that offer 24-hour nursing care.

The last thing you will want to consider is how close a particular facility is to your home or to your loved one's current location. Proximity to family and friends can make it easier for you or your loved one to receive visitors, and that can make a nursing home feel like a real home.

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Know What You Want
Consider Your Needs Before Researching Marin County Nursing Homes Near You

What you or your loved one requires from the nursing home you eventually choose is of the utmost importance when you're doing research.

Ask yourself what you want and need from a nursing home, and write down your thoughts so that you can keep in mind what is most important to you while interviewing and visiting local skilled nursing centers in Novato, Mill Valley, San Rafael, San Anselmo, Larkspur and Corte Madera and other cities near you....

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What you or your loved one requires from the nursing home you eventually choose is of the utmost importance when you're doing research.

Ask yourself what you want and need from a nursing home, and write down your thoughts so that you can keep in mind what is most important to you while interviewing and visiting local skilled nursing centers in Novato, Mill Valley, San Rafael, San Anselmo, Larkspur and Corte Madera and other cities near you.

  1. Do I want a Diamond Certified skilled nursing home that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. What medical needs will the nursing home staff need to be aware of? (These may include medical, dietary, rehabilitation, therapy, behavioral or other needs.)
  3. Will this nursing home stay be a shorter stay to help rehabilitate after an illness or hospital stay, or will it be permanent?
  4. Is my loved one dealing with Alzheimer's disease, dementia or another illness that requires special care?
  5. Do I want a nursing home that's near my home or the current home of my loved one to make visiting easier?
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What to Ask on the Phone
Call Local Nursing Homes in Marin County Near You

The first step to finding the best skilled nursing home in Marin County for you or your loved one is to call nursing care facilities in San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax, Ross and Belvedere and near you to learn what services they offer and whether they have vacancies.

There are many local nursing homes throughout Marin County, but not all of them offer the same quality services and care that you expect....

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The first step to finding the best skilled nursing home in Marin County for you or your loved one is to call nursing care facilities in San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax, Ross and Belvedere and near you to learn what services they offer and whether they have vacancies.

There are many local nursing homes throughout Marin County, but not all of them offer the same quality services and care that you expect.

The best way to narrow down your list to the best nursing homes near you is to make calls to learn what each facility has to offer and whether it meets your needs and expectations.

You'll want a written list of questions to be sure that you give each Marin County nursing home representative the chance to fairly represent their facility. The list of sample questions below will get you started.

  1. Has your Marin County nursing home earned and maintained a Diamond Certified rating?
  2. What services does your nursing home offer to residents?
  3. Are you able to care for residents that have needs like those of my loved one? (This may include dementia care, Alzheimer's care, rehabilitation services, special medical or other needs, etc.)
  4. Do residents have private rooms, or do they share their room with other residents? If they share rooms, how many residents live in one room?
  5. Are you a state certified skilled nursing facility?
  6. Are you Medicare and/or Medicaid certified facility? Do you accept patients who pay for their stay with Medicare of Medicaid funds?
  7. How many doctors, nurses and CNAs are employed by your facility?
  8. How many health care professionals are on staff at any given time?
  9. What is the ratio of staff to residents?
  10. What type of training does your staff receive?
  11. Do you have space available immediately, or is there a waiting list?
  12. What are your rates?
  13. Are there additional fees on top of the monthly charges? What are those?
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What to Ask in Person
Visit Local Marin County Nursing Homes to Verify Their Claims Are True

Once you've spoken over the phone with a few representatives of Marin County skilled nursing homes, you should have a good idea of which can meet your needs. This will help you put together a list of facilities you wish to visit.

Call and make an appointment with each of the local nursing homes you want to see in person. Then, visit each one for a personal tour and to ask a few more questions. This will help you confirm what you were told over the phone and will give you insight into which nursing care facility is best for you or your loved one....

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Once you've spoken over the phone with a few representatives of Marin County skilled nursing homes, you should have a good idea of which can meet your needs. This will help you put together a list of facilities you wish to visit.

Call and make an appointment with each of the local nursing homes you want to see in person. Then, visit each one for a personal tour and to ask a few more questions. This will help you confirm what you were told over the phone and will give you insight into which nursing care facility is best for you or your loved one.

Here are some sample questions that will help you learn more about each Marin County nursing home you visit in San Rafael, San Anselmo, Novato, Mill Valley and Larkspur and beyond.

  1. What is your nurse-patient ratio?
  2. How many doctors do you have on-site at all times?
  3. What types of activities do you offer residents?
  4. Do you have specific visiting hours for family and friends? If so, when are they? Are immediate family members allowed to visit anytime?
  5. What is your Philosophy of Care?
  6. What systems and procedures are in place to keep residents safe?
  7. What activities do you have available for residents?
  8. What types of meals are served? Will my loved one have any choice in their meals?
  9. Can you accommodate residents with food allergies, sensitivities or specific preferences?
  10. What decorations and personal items is my loved one allowed to bring with them?
  11. Can residents choose to eat in their own rooms, or must they eat in the dining area?
  12. Are the rooms equipped with mini fridges and microwaves, or are residents allowed to bring their own food for storage in their rooms or elsewhere in the facility?
  13. How will my loved one be encouraged to be physically, intellectually, and socially active?
  14. Will my loved one get personal attention from staff?
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What to Ask References
Marin County Nursing Home Clients Can Tell You More

When you're looking for a nursing home to care for you or for a loved one, it’s best to choose among Diamond Certified skilled nursing facilities because all certified companies have passed an in-depth ratings process that most other companies can’t pass....

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When you're looking for a nursing home to care for you or for a loved one, it’s best to choose among Diamond Certified skilled nursing facilities because all certified companies have passed an in-depth ratings process that most other companies can’t pass.

If you want quality from local nursing homes in Marin County and the greater Bay Area, you can have confidence choosing a Diamond Certified facility. Diamond Certified reports are available online for all certified companies, including nursing homes. And you’ll never be fooled by fake reviews because all research is performed in live telephone interviews of actual clients.

If you can’t find a good match in Diamond Certified nursing homes in Ross, Belvedere, Corte Madera, Tiburon, Sausalito and Fairfax or near you, do some research on your own. If you do, it’s wise to call some references provided by the nursing homes about which you're interested in learning more.

References provided by Marin County nursing homes are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to potential clients from companies are cherry-picked instead of randomly selected. So the local skilled nursing centers will likely give you a few clients to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the nursing home's 10 most recent customers. This will help avoid them giving you the names of only clients they know are satisfied.

The following questions are some you may want to ask of local nursing home representatives.

  1. Are you happy with the services you or a loved one received from this Marin County nursing home?
  2. What types of services did this nursing home provide for you or a loved one?
  3. Were you pleased with the range of health care services and attention offered?
  4. Does/did the staff take time to interact regularly and on a personal level with the patient you know/knew?
  5. Were hobbies and socialization encouraged?
  6. What about physical activity?
  7. If religious services or other such activities are important to you or your loved one, were you pleased with the regularity and variety offered?
  8. Have you been pleased with the food served? How about the portion sizes, types of food and variety served?
  9. What is the best part about the services and care offered by this Marin County nursing home?
  10. Is there anything you wish you'd known about this local skilled nursing home facility before you moved your loved one there?
  11. Would you recommend this nursing home to family and friends?
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Review Your Options
Check into the Best Nursing Homes in Marin County
The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

Before deciding on the best nursing homes in Marin County for you, it’s important to review your notes, collect your thoughts on each skilled nursing center you've researched, and consider the following questions....

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Before deciding on the best nursing homes in Marin County for you, it’s important to review your notes, collect your thoughts on each skilled nursing center you've researched, and consider the following questions.

  1. Is there a skilled nursing home in San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax, Ross and Belvedere or your area of Marin County that can meet your needs or those of your loved one?
  2. Is the nursing home you like the most close to your current home, those of your loved one, or within reasonable visiting distance for friends and family?
  3. What are the fees associated with the Marin County nursing home you've chosen? Is it a flat rate per month or year, or are there many additional fees for services and items you or your loved one may opt for or are mandatory?
  4. Will your insurance, Medicare, Medicaid or other funding source take care of some of the nursing home fees?
  5. Does the nursing home and nursing home staff care about making the nursing home feel as home-like as possible?
  6. Will you or your loved ones have all of the care and services needed to be comfortable?
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How to Work With
Paying For Nursing Home Care in Marin County and the Bay Area

Nursing homes and skilled nursing care can be expensive, and long-term nursing home care can be a financial burden for many people. But you don't have to be wealthy to afford quality nursing home care for your loved one.

There are many different funding options for local nursing homes in Fairfax, Tiburon, San Rafael, San Anselmo, Novato, Mill Valley and Larkspur and beyond....

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Nursing homes and skilled nursing care can be expensive, and long-term nursing home care can be a financial burden for many people. But you don't have to be wealthy to afford quality nursing home care for your loved one.

There are many different funding options for local nursing homes in Fairfax, Tiburon, San Rafael, San Anselmo, Novato, Mill Valley and Larkspur and beyond.

Private funding sources such as grants and private foundations are one source that some families find useful. In some cases, long-term care insurance will pay for the insurance-holder's living expenses or therapies in Marin County nursing homes.

Medicaid is a popular funding source for individuals living in nursing homes and skilled nursing facilities. In fact, many people find Medicaid will often pay a good percentage of the cost. Medicare may also pay for nursing home care, but usually only for limited nursing home stays for patients recuperating from hospital stays, accidents or illnesses. Be aware that if you expect Medicaid and Medicare to foot the bill for your nursing home services, you'll need to be sure to choose a facility that is approved by Medicare and/or Medicaid. In that case, Medicaid Certified nursing homes and Medicare Certified skilled nursing facilities in Marin County are your best choice.

Making the Move to Marin County Nursing Homes Near You
Moving to a skilled nursing facility, nursing home or convalescent home can be a stressful experience, no matter how much the care is needed or how carefully you've chosen a good Marin County nursing home for you or your loved one.

Leaving a familiar home and all of the memories associated with one's home for a new place can be hard. That's especially true if you or a loved one was ill and the move was necessary in a short amount of time or directly after hospitalization.

Family members can feel guilt or frustration if they are or have been unable to care for a loved one, and they can feel responsible for that loved one's stress or sadness at having to move or leave their home.

There are a few things you can do, however, to make the transition to skilled nursing homes in Novato, Mill Valley, San Rafael, San Anselmo, Larkspur and Corte Madera or other Marin County nursing homes easier.

  • Give the move time, if possible. Don't rush the decision unless speed is medically necessary.
  • Tour the facility and spend some time there with your loved one if you can. Give them a chance to experience a few social activities there, meet some residents, share a meal in the dining area and talk with the staff.
  • Let your loved one be part of the process when choosing a skilled nursing care center in Marin County or a local convalescent home.
  • Talk with a counselor or the nursing staff at the Marin County nursing home you've chosen about ways to ease stress, grief or sadness about the move.
  • Don't internalize the responsibility for your loved one's hospitalization or need to move to a nursing home or skilled nursing facility. It is rare that family is able to provide for all of the needs of their loved ones, especially as they age or become ill. It is usually much safer, healthier and better for your loved one to live in a nursing home than in a home where family struggles to care for them.
  • Keep in touch with your loved one after they've moved into their new Marin County nursing home. Encourage family and friends to visit, call, write and be supportive.
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Be a Good Customer
How Can You Be a Good Nursing Home Client?

Most Marin County nursing homes are committed to good patient care, so they should treat all clients and patients with respect and care regardless of the actions of their clients.

However, there are a few simple steps you can take to be a good client when choosing among Marin County skilled nursing homes in San Rafael, San Anselmo, Novato, Mill Valley and Larkspur, whether you're the patient in need of nursing care or the loved one of a patient....

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Most Marin County nursing homes are committed to good patient care, so they should treat all clients and patients with respect and care regardless of the actions of their clients.

However, there are a few simple steps you can take to be a good client when choosing among Marin County skilled nursing homes in San Rafael, San Anselmo, Novato, Mill Valley and Larkspur, whether you're the patient in need of nursing care or the loved one of a patient.

  • Be clear and upfront with the nursing homes you're considering. Let them know what you want from the nursing home you choose, the long-term outcome you’re expecting for you or a loved one, the care you'll need and expect, and specific ways they can satisfy your expectations.
  • Remember, a friendly smile goes a long way in building a friendly relationship and maintaining it, even if you have questions or concerns.
  • Before you choose a skilled nursing care facility in Marin County, restate your expectations and goals, and reiterate to the nursing home representative your understanding of the agreement to be sure that you have the same expectations.
  • Be sure the nursing home has a phone number where they can reach you and other family members at all times while your loved one is in their care.
  • Pay for the nursing home services on the schedule you've promised.
     

Why would you want to be a good client for local Marin County nursing home facilities?

Nursing homes in Marin County appreciate patients and clients who are straightforward, honest and easy to work with. Your behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check the Work
Make Sure Your Loved One is Getting the Care and Services Promised

You may receive invoices from the Marin County nursing home you've chosen, depending on how you've set up the payment plan.

Any invoices or statements you receive from Marin County nursing homes should include the following:...

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You may receive invoices from the Marin County nursing home you've chosen, depending on how you've set up the payment plan.

Any invoices or statements you receive from Marin County nursing homes should include the following:

  • The skilled nursing home facility name, physical address and state license number.
  • A complete list of all services promised and included in the general billing (such as room and board, meals, included medical charges, etc.).
  • A complete list of additional services that incurred charges but were not part of the general billing or expected fees (such as physical therapy, medications, extra doctor visits, off-site trips, sundries, etc.).
  • The total cost for the nursing homes services, including the itemized amount charged for medical care and other professional health care services.
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Top 10 Requests
Services Provided by Marin County Nursing Homes

Nursing homes throughout Marin County, including those in Ross, Belvedere, Corte Madera, Tiburon, Sausalito and Fairfax and other areas, provide a number of services to care for individuals who need around-the-clock nursing care. The following are some of the services you can expect to find at local nursing homes....

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Nursing homes throughout Marin County, including those in Ross, Belvedere, Corte Madera, Tiburon, Sausalito and Fairfax and other areas, provide a number of services to care for individuals who need around-the-clock nursing care. The following are some of the services you can expect to find at local nursing homes.

Medicare Certified Nursing Homes
Marin County nursing homes that are Medicare Certified are those approved by Medicare to provide services that can be paid for using Medicare funds. Not all skilled nursing centers are Medicare facilities, so if you or your loved one are a Medicare beneficiary and you expect your benefits to pay for the nursing home services, make sure the Marin County skilled nursing care facility you choose is Medicare Certified.

Medicaid Certified Nursing Homes
Medicaid Certified nursing homes in Marin County are those that are certified and approved by Medicaid to house patients who rely on Medicaid to pay for their nursing home stay.

Convalescent Homes Services
Convalescent homes are live-in health care centers for individuals who are convalescing during or after an illness or accident, or who are being treated for a chronic disease. Convalescent homes in Marin County provide medically supervised recuperation and healing including care by doctors, nurses and other health care staff 24 hours a day.

Skilled Nursing Care
Skilled nursing homes in Marin County provide skilled nursing care and health care 24/7 for patients and recovering patients who need constant medical care but who have been released from the hospital. Skilled nursing care facilities are different from assisted living centers because  while they may allow patients some degree of autonomy, it also keeps patients safe and healthy by having around-the-clock medical supervision and nursing care.

Physical Therapy for Elderly Individuals
Patients at local nursing homes in Marin County, including Fairfax, Tiburon, San Rafael, San Anselmo, Novato, Mill Valley and Larkspur usually have physical therapists, occupational therapists and other movement specialists on staff to help patients and residents get back their strength after surgery or illness, or maintain their strength during their time at the nursing home. Physical therapy and other movement therapy may be part of the built-in cost of staying at Marin County nursing homes, or it may be an additional service.

24-Hour Medical Care
Constant medical care and the presence of medical staff is the reason most residents choose a nursing home. Marin County nursing homes have nurses, CNAs, doctors, therapists and other medical staffing on premises 24 hours a day, and may also have on-staff pharmacists and other medical professionals.

Medication Monitoring
Individuals in nursing homes often have been prescribed medications and may need help monitoring their medications and putting together a medication schedule. Pharmacists, pharmacy technicians and other medical staff help patients at Marin County skilled nursing centers in Novato, Mill Valley, San Rafael, San Anselmo, Larkspur and Corte Madera and other areas monitor patients' medications to ensure they're scheduled properly, given the correct medications for their needs, and are taking their medications on schedule.

Surgery After-Care
Some residents of Marin County nursing homes have checked in temporarily or for a short-term basis while they recuperate after surgery. Surgery aftercare services may include physical therapy and occupational therapy, medication management, doctor and nurse follow-up care, incision monitoring, pain management and other services specific to after surgery care.

Recreational Activities for Nursing Home Patients
Patients in nursing homes need social and recreational outlets to keep them healthy and happy. Recreational activities may include in-house activities or day trips to local stores and sights. These may include Bingo and other games, puzzles, recreation room activities, an in-house library, Wii and other video games that encourage movement, religious activities and worship services, teaching and learning activities, story telling, meal preparation, gardening, homemaking assistance, exercise sessions, stretching and chair yoga, hobbies, veterans activities, wellness activities, support groups, volunteering, community activism, and more. Day trips may include shopping, sightseeing, community gardening, volunteering in schools and other locations, and other short trips to local arenas for residents who are healthy and well enough for travel.

Long-Term Care
Nursing homes are often built for long-term care of patients who need 24-7 medical monitoring and who cannot live alone. Long-term care nursing homes are those that plan to have residents stay with them for long stretches of time, including through the end of their life. These facilities often have varying degrees of care and services based on the needs of their patients.

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If Things Go Wrong
Trust Nursing Homes Backed By the Diamond Certified Performance Guarantee

Every Diamond Certified company is backed by the Diamond Certified Performance Guarantee, including skilled nursing care facilities....

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Every Diamond Certified company is backed by the Diamond Certified Performance Guarantee, including skilled nursing care facilities.

If the nursing home  that you’ve selected in San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax, Ross and Belvedere or beyond is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at [email protected] or call 800-738-1138.

Easy Ways To End Conflict with Marin County Nursing Homes
The professionals at skilled nursing facilities in Marin County are usually committed to caring for patients and maintaining good relationships with the family members of patients.

However, it's not impossible that a disagreement or misunderstanding may arise. In that case, you're smart to stay positive and work toward a mutually-beneficial agreement that will keep your loved one's care as the main priority for both you and the nursing home with which you've contracted.

If you do face a conflict with the Marin County nursing home you've chosen, here are a few tips to help you get a positive outcome and end the disagreement quickly:

  • Meet with the nursing home staff in person immediately when you have a complaint or a concern with your loved one's care. Don't wait until a major problem to discuss issues that arise.
  • Review the nursing care contract and try to verbally resolve the problem based on your initial agreement.
  • Record your complaint in writing and, if possible, photograph the object of your concern. Document the times you contacted your Marin County nursing home administration staff and their responses to your concerns or complaints.
  • Set a specific deadline for the resolution of your complaints.
  • If you do not get an appropriate response, consider calling the Marin County long term care ombudsman at the California Department of Aging. This representative can help you understand your rights and those of your loved one, and may be able to help you resolve a complaint with the skilled nursing care facility. If they can't help, or the grievance is serious enough, they can help you file a formal complaint with the state Department of Public Health.
  • File serious grievances with the California Department of Public Health. These may include elder abuse, neglect, and other major complaints.
  • Move your loved one as a last resort. Unless your loved one is in immediate danger or has faced serious health problems or abuse at the hands of the Marin County nursing home you've chosen, avoid moving them unless it's the last option, as this may cause care delays, stress or other issues that can impact the care and health of your loved one.
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Glossary of Terms
Terms Associated with Nursing Homes, Skilled Nursing Facilities and Convalescent Homes

activities director
A nursing home activities director is the person who coordinates, runs and oversees activities and other events at local nursing homes and skilled nursing centers.

Also known as: nursing home activities coordinator

ADL
ADL stands for “activities of daily living”, such as bathing, dressing, and going to the bathroom. These activities are those that individuals living in nursing homes may need help performing.

Also known as: daily activities...

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activities director
A nursing home activities director is the person who coordinates, runs and oversees activities and other events at local nursing homes and skilled nursing centers.

Also known as: nursing home activities coordinator

ADL
ADL stands for “activities of daily living”, such as bathing, dressing, and going to the bathroom. These activities are those that individuals living in nursing homes may need help performing.

Also known as: daily activities

assessment
Determining the needs of nursing home residents' needs using a standard evaluation process is known as “assessment.” This often includes assessing of residents' physical and mental conditions and their ability to perform activities of daily living.

Also known as: evaluation, nursing home evaluation, nursing home assessment, nursing home patient evaluation

caregivers
Day-to-day caregivers in local nursing homes help patients with medication administration, dressing, dining, moving, bathing, getting ready and performing other activities of daily living (ADL). Caregivers in good nursing homes are usually certified professionals such as Certified Nursing Aides (CNAs).

Also known as: certified nursing assistant, certified nursing aide, certified nursing aides

care plan meeting
Good nursing homes provide regular care plan reviews for patients in their facilities. These are often careful reviews of care and treatments. These care plan meetings often include care providers, doctors, nurses, aides and other care givers, the patient, their family or loved ones and other parties with a stake in the patient's continued good care.

Also known as:

certified nursing home
State government agencies inspect nursing homes, convalescent homes and skilled nursing facilities to certify those that pass the inspection. Medicare and Medicaid only cover care provided by certified nursing homes.

Also known as: state-certified nursing home, Medicare certified nursing home, Medicaid certified nursing home, certified skilled nursing facility

dementia care
Dementia care is specialized care for patients diagnosed with dementia. Some local nursing homes and skilled nursing facilities specialize in working with patients who have dementia, and know how to better deal with their limitations and provide the care needed to delay the onset of the disease.

Also known as: Alzheimer's care, dementia care nursing homes, skilled nursing care for dementia patients

geriatric care manager
Geriatric care mangers are professionals working in some nursing homes who specialize in working with aging and elderly patients. These nursing home caregivers have training and experience working with older adults and persons with disabilities or chronic needs.

Also known as: GCM, elder care specialists, aging patient managers

long term care services
Medical and living support services for nursing home patients who have lost some or all ability to live and function on their own and who will need professional nursing home services for a prolonged time are known as long term care services.

Also known as: long-term care, longterm care, long term care, permanent nursing home services

Medicaid Certified nursing home
Nursing homes that are certified by Medicaid and participate in the Medicaid program are Medicaid Certified nursing homes. These nursing homes are qualified to care for people with Medicaid, and Medicaid will agree to pay for a specific portion of their care fees.

Also known as: Medicaid participating nursing home, Medicare Certified facility

Medicare Certified nursing home
Medicare Certified nursing homes are those that participates in the Medicare program and are certified to care for people with Medicare coverage. Medicare usually covers short nursing home stays and only pays for care at certified skilled nursing care facilities.

Also known as: Medicare participating nursing home, Medicare certified skilled nursing facility

nursing home
Nursing homes are medical care facilities that house and provide care for elderly, ill, convalescing and other patients who cannot live on their own but are not in need of hospitalization. Nursing homes can care for patients with chronic conditions or those who need rehabilitation after an illness or surgery.

Also known as: convalescent home, skilled nursing home, nursing home compare, old age home, old folks' home, senior homes, nursing home costs, rest home, rehabilitation home

resident
Person living in a long term care facility. Nursing home residents may also be called patients.

Also known as: nursing home resident, patients, nursing home patient

skilled nursing care
24/7 comprehensive care provided in a home-like setting. Skilled Nursing Care centers promote autonomy and choice. They offer a variety of services, social activities and recreational opportunities.

Also known as: nursing homes, skilled nursing homes

special care units
Individuals with Alzheimer’s disease, dementia, and other illnesses or diseases can be treated in Special Care Units (SCUs). These units are sometimes special wings of nursing homes that have special features such as additional security, cueing devices and other features that make patients feel more comfortable. Specially trained staff members and medical professionals may also be present in these special care units to keep patients healthier and happier.

Also known as: SCUs

veterans care
Medical support and care services for elderly or ill veterans is known as veterans care. This may be offered by local nursing homes, and may include working with the VA or other health care providers, and accepting payment from veterans' insurance groups.

Also known as: veterans nursing home care

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Consumer Agencies
Consumer Agencies Dealing with Nursing Homes and Skilled Nursing Centers

American Health Care Association (AHCA) (www.ahcancal.org)
National Association of Long Term Care Administrator Boards (NAB) (www.nabweb.org)
The Area Agency on Aging (AAA) (www.gecac.org/)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
California Department of Aging (www.aging.ca.gov)

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American Health Care Association (AHCA) (www.ahcancal.org)
National Association of Long Term Care Administrator Boards (NAB) (www.nabweb.org)
The Area Agency on Aging (AAA) (www.gecac.org/)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
California Department of Aging (www.aging.ca.gov)

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