Diamond Certified


If Things Go Wrong
The Diamond Certified Performance Guarantee

Diamond Certified paving stone contractors are backed by the Diamond Certified Performance Guarantee. If the paving stone company is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at [email protected] or call 800-738-1138.

Easy Ways To End Conflict with A Marin County Paving Stone Contractor
Most projects go well, especially when you carefully choose a qualified paving stone contractor from your area of Marin County who has a history of customer satisfaction. If you have a complaint or concern about your paving stone project, ask to speak with the contractor immediately. This is often the best way to resolve your problems directly and minimize conflict.

What should you do if something goes wrong in spite of your best efforts? Follow these steps below to resolve your problem quickly.

  • Know your rights.
  • Remain calm and polite.
  • Explain the problem, and detail what you see as a fair outcome.
  • Let your paving stone contractor know that you’re willing to compromise or negotiate a mutually-beneficial agreement.

Document in writing your concerns with the paving stone contractor. Write down the contractor’s response to your complaints in case you need records for future arbitration.

If you can’t reach an agreement, tell the paving stone contractor you are going to file a complaint with the Better Business Bureau and do so.