Diamond Certified

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What to Ask References
What to Ask Previous Customers of a Marin County Paving Stone Contractor

It’s best to choose a Diamond Certified paving stone contractor because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a paving stone contractor in Marin County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

If you can’t find a Diamond Certified paving stone contractor within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your paving stone contractor. Keep in mind, though, that references provided to you by the paving stone contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

  1. Would you recommend this paving stone contractor to your friends and family?
  2. What type of paving stones were used?
  3. Did they finish the work on time?
  4. Did they show up for work on time?
  5. When you need this work done in the future, will you choose this same company?
  6. Did they clean up after they completed the job?
  7. Did they keep communication with you up to date on the status of your project?
  8. If you live in a smaller town such as Ignacio, Inverness, Kent Woodlands and Kentfield, did you have to pay extra for their travel expenses to your home?
  9. Were you satisfied with the service from this paving stone contractor?