Diamond Certified Case Studies

Showing 1-20 of 255 case studies
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Well, in these tough economic times, Diamond Certified has been a big help because it's allowing the phone to ring. People are looking for reliability, quality...they are worried about who is out there working, and by having the Diamond Certified name and backing, people are impressed that, “Yeah, this company is here to stay....

–Matt Mulder, Owner
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Well, Diamond Certified has helped our company immensely. For five years its helped us connect our business with quality-oriented consumers who are looking for value and a fair price as opposed to just the lowest priced bidder. Those are the clients that best fit with our business and our needs and we enjoy working with them more than...

–Jim Kabel, President
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Being Diamond Certified has been great for the company. We get a lot of calls from customers who have had positive experiences with other Diamond Certified companies and there seems to be a lack of trust in general with plumbers but I find that Diamond Certified customers are a lot more willing to trust a company that has earned Diamond...

–Frans Cartwright, Owner
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Diamond Certified has been very good. We average between one and two phone calls on a daily basis. We just started, literally, within six weeks I believe that it’s been. One of the things that we find as people call in is that we come in at a higher level. In other words, we don’t have to prove that we’re good, they understand that...

–Richard Estrada, President
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Being Diamond Certified has been a tremendous added benefit to our sales program. That’s not just a sales tool, its a trust, its an instilled trust we can prove to our customers. Listen, we’re not the ones who say we’re the best, our customers have. When you’re providing a new potential door for a customer or even a service call, its...

–Scott O'Neill, Sales Manager
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Generally speaking, most of the calls we get from people it seems are from our Diamond Certified advertising and the caliber of that person is the person we have been looking for that we have not found in any other kind of advertising. It seems that we arrive on the job site or we arrive at an appointment to bid on a project they already...

–Mark Farrar, Owner
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It’s been fantastic for our business. In the two years that we have been Diamond Certified, Diamond Certified has been the single largest source of leads for us and provides the single highest return on investment of any marketing program that we do for our business.

So we have logos on our business cards and our stationary and...

–Jim Kabel, President
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We get five calls a week and we are able to close at least three of those calls because they are strong leads. It’s like a cult following, people already know what Diamond Certified is by the time they call us. A lot of times when we present to clients who didn’t find us through Diamond Certified, they, “Oh yeah, we have...

–Joe Scerbo, Owner
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Well a lot of our customers will tell us that they’re there because they saw that we were Diamond Certified as they were driving by or they saw us in the booklets from somewhere else. Then we call our customers as well and we ask, “How did you hear about us?” and also on our customer information sheet we have a place for...

–Betsy Trago, Owner
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I tracked over an annual time how many jobs I got that were Diamond Certified related and it more than paid for itself, the cost. So, yeah it’s expensive initially, but over time you recover that and a lot more and it gives you a much broader base of clients and it gets you in the door. People aren’t shopping you, they have already made...

–Matt Mulder, Owner
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I was excited that I had a lot of customer feedback that was positive but I was also concerned, is this really going to result in real business to me - that was my concern and it quickly proved to be true that it does. Now that I trust the Diamond Certified program completely, I use that data to improve my quality. The people involved...

–Frans Cartwright
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Diamond Certified primarily works for me number one is the rating system. If you were to open up the phone book to carpet cleaning per say, there is 12 pages of carpet cleaners and it’s very difficult from a customer stand point to differentiate who’s better than the other person and I think with Diamond Certified advertising o the buses...

–James Stephens, Owner
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Diamond Certified is very important to us. Not only has it enabled us to get our name out there but it is an independent rating agency. It provides comfort to our clients that we've gone through a process that we’ve been rated highest in category and people know what they are getting and they understand that there is a team at Diamond...

–Jeff Kann, President
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For us it’s been great. The brochures that have been provided for us we have left at some of our vendors that’s brought in some work. The quality of the calls that we get from Diamond Certified are from people that you know care about quality work. We are not the cheapest contractor but we try and provide a great product each time and it...

–Greg May, President
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Diamond Certified is probably our very best source for marketing that we have. Out of all of our marketing that we do, Diamond Certified ranks up there, probably number one.

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–Jon Aikele, Owner/CEO
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Diamond Certified has been tremendous for us because the consumer wants to make sure they are getting quality and how do you do that? How do you that the person up on the roof is going to be doing things the correct way? Well, the best way to do that is by going off of what other happy customers are saying their experiences are. With...

–Jon Aikele, Owner/CEO
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Customers that come from Diamond Certified are already a little relaxed. I can just tell by their demeanor, they don’t seem to be as intense or stressed about the situation. I definitely get a sense of people being very calm when we come because they know we are Diamond Certified and I think that calms them just to know that we have...

–Adam Garza, Vice President
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It seems that Diamond Certified, they get more of the high end, middle class and more high end and so they have money to spend people, I don’t know why it just seems that they have money to spend even in these hard times and they will only spend it with companies that the trust and we are trusted because we are Diamond Certified.

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–Kevin Garza, President
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The best thing we've ever done for our company is actually Diamond Certified. My wife was for it, I was against it, my wife was right. It cost some money to get Diamond Certified but it’s been the best thing we have ever done as far as getting... it makes you different. People are looking for something that is different about...

–Kevin Garza, President & Adam Garza, Vice President
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I would say Diamond Certified will probably bring us in a good 10 or 12 leads a week probably.

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–James Cairnes, Owner